Customers

Overview

Flint Engine tracks customers who purchase your software products. Customer records include contact information, purchase history, and license assignments.

Accessing Customers

Navigate to Products → Customers from the admin sidebar. This shows all customers who have made purchases.

Customer List

The customer list displays:

• Customer name and email
• Total orders placed
• Total amount spent
• Customer token (unique identifier)
• Registration date

Customer Detail

Click on a customer to view their full profile:

Contact Information

• Full name
• Email address
• Phone number (if provided)
• Company or organization

Purchase History

• All orders placed by the customer
• Order status and payment details
• Products purchased
• Order dates and amounts

License Assignments

• Active license keys
• Activation status per license
• Devices using each license
• License expiration dates

Customer Data Sources

Customer records are created when:

• A customer places an order through checkout
• A lead is converted to a client in the CRM
• An administrator manually adds a customer

CRM Customer Management

For more detailed customer relationship management, use the CRM workspace:

• CRM → Clients — Full client profiles with notes, files, and team assignments
• CRM → Companies — Manage business accounts and associated contacts
• CRM → Leads — Track potential customers through the sales pipeline

Support Integration

Customer support conversations are linked to customer records. When a customer starts a live chat, their purchase history and license information help support agents provide faster assistance.

Access support conversations through Support in the admin sidebar.